We reserve the right to modify or review the provisions in this Policy without prior notice. You are requested to review this Policy periodically and remain informed of any changes. Your continued use of our Platforms or Services following any change to the Policy will be deemed to be acceptance of the revised terms of the Policy.
You may be required to provide us or we may collect your personal information including sensitive personal information during the course of or in connection with provision of Services through the Platforms, for reporting and resolving a grievance or for troubleshooting, while your are accessing the Platform, for participating in optional surveys, promotions or offers related to our the Platform and for advertisements.
Personal information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email address, information regarding your transactions and trading, and financial information such as bank account or credit/debit card details, fund transfer requests or other payment instruction details, digital assets wallets held on third party exchanges/websites, information or documents relating to customer verification, information about your mobile phone, permanent account number, Aadhaar details, account log-in information, information requested by us to detect and protect us against frauds, suspicious or illegal transactions, money laundering and other similar activity, information pertaining to your IP address and the device or computer used by you for the purpose and any details that may have been voluntarily provided by the user while accessing the Platforms or in connection with the Services.
The Company may collect, disclose, process, transfer, use your personal information for: (a) in relation to or in connection with provision of the Services, (b) for processing payments in relation to the Services, (c) for sending periodic emails, updates, or communication in relation to the Services, (d) for data analysis, testing, internal operations, research, statistical and survey purposes in relation to the Platforms and the Services, (e) for providing advertisements, recommendations, promotions, advertisements and offers, (f) for customizing your experience on the Platforms, (g) for updating and maintaining a back up of our records, (h) for complying with laws of applicable jurisdictions and directions of governmental authorities, regulatory authorities and law enforcement, (i) for keeping the Platform secure and mitigating risks related to suspicious or illegal transactions, money laundering and other similar activity, (j) for preventing potentially prohibited or illegal activities, (k) for undertaking a verification of your identity with third party electronic identification providers, and (l) for allowing you to participate in interactive features of our Services and Platforms. We may also require additional information, from time to time, about you for performing on-going due diligence (as may be required under laws of applicable jurisdiction) based on your risk assessment, transaction value, etc.
If a User provides incomplete or incorrect personal information, the User will be permitted to remedy such information and the Company will not be held responsible for such incorrectness or incompleteness of the personal information provided by the User or the consequences arising due to provision of incomplete or incorrect personal information. The User will be permitted to change any personal information disclosed earlier. Further, the Company and its affiliates will be indemnified by the User against any losses, actions, costs or consequences arising due to furnishing of incorrect or incomplete personal information or corrections made by such User.
If you do not agree to the Terms and Conditions or this Policy, then please do not provide us any information. If a User does not wish to provide any information, then such User may not be entitled to avail the Services through the Platforms.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users’ personal information to others. We do not share any personal information related to a User with any third party for uses like marketing and promotional purpose. Your stored personal information is available only to you (for editing purposes), our authorized employees, customer service personnel, verification department and to administrators and consultants, and selected third party entities including but not limited to service providers who authenticate know your customer (KYC) and details as furnished/provided by the Users to the Company, commercial banks which provide banking facilities to the Company, payment processing companies and other digital asset exchanges or websites as the Company may require for providing the Services etc. You acknowledge that your personal information may be processed, stored and processed outside India.
You also agree that the Company shall be free to transfer/disclose any information shared by you with Company, to a related party or to an affiliate or to any entity controlled by the promoters of the Company. We may also transfer your information during sale of assets or business to another company, de-merger into another company, while getting acquired by another company or getting merged with another company.
In addition to the above, the Company may also be required to share your information with governmental authorities, regulatory authorities and law enforcement under laws of applicable jurisdictions or pursuant to an order of a court, regulatory authority or governmental authority or similar proceedings.
NON PERSONAL INFORMATION
When you access our platform we may also collect non-personal information ("General Information") such as browser name, the type of computer and technical information about the User's means of connection to our Platforms, such as the operating system and the internet service providers utilized, anonymous site statistical data and other similar information.
We reserve the right to use General Information collected by us for any purpose whatsoever including statistical analysis, marketing and promotion. Consequently, we may share such General Information or any analysis with any person, at our sole discretion.
LINKS TO OTHER WEBSITES
Our Platforms may contain links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or content of any website for which links may be provided on the Platforms. You are encouraged to exercise caution and review the privacy policies applicable to such websites.
When a User visits our Platforms, one or more cookies shall be sent to computer or the device being used by the User. Limited personal information may be collected through cookies and tracking technology. Further, if any personal information has been provided previously, cookies may be tied to such information. The cookies are used for improving the quality of the Platforms provided by the Company, for providing promotions, advertisements and offers, for storing User preferences, providing the Services, improving search results and tracking User trends. The User has the option of disabling cookies via their browser preferences. However, Users are advised and made aware that if they disable cookies on their browser, some parts of Platforms may not function as effectively.
The Company may use action tags (also called pixel tags, clear GIF, or beacons) to identify websites/pages visited and interacted with by the User. Action tags may collect and transmit this data in a manner that identifies the User if User has registered with the Platforms, or is logged into the Platforms. The Company also uses action tags in emails, to determine whether an email has been opened or whether it has been forwarded to a third party.
VOLUNTARY DISCLOSURE TO THIRD PARTIES
This Policy is not applicable to any information voluntarily disclosed by you to other Users of our Platforms or third parties, except as provided in this Policy. You are advised not to provide your personal information to other Users on the Platforms. The Company does not ask for the User’s passwords through unsolicited emails or telephone calls.
DATA SECURITY PRECAUTIONS
The Company has taken all reasonable measures and precautions to keep the personal information safe and secure and to prevent any unauthorized access to or misuse of the same.
The Company is not liable to any User for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to any User due to unauthorized access or misuse of personal information by any third party (beyond the control of the Company). The Company has a comprehensive and documented information security programme that contains managerial, technical, operational and physical security control measures.
You agree that the Company does not make any warranties and shall not be liable for non-availability or non-retention of any information and/or data provided by you beyond the deletion of your account.
If you wish to report a violation of this Policy or you have any questions or need assistance, please contact our grievance officer:
Name: Siddhesh Kadam
Email: [email protected]
Qoinup, under no circumstance, entertains the refund or cancellation of a successfully fulfilled order. Once a buyer order is fully or partially matched, the amount transferred to the seller(s) and these transactions cannot be reversed.
Qoinup shall be entitled to retain/deduct the amounts due to it from the user and transfer or refund the balance lying in the User Account, except when it is unable to do so in compliance with applicable laws. Transfers shall be to any other cryptocurrency wallet specified by User and refund shall be in INR.
KYC and AML Policy